Journey Mapping in Healthcare

New free online course

At Delft University of Technology we are working hard on finalising the online course Design in Healthcare: Using Patient Journey Mapping. The 5-weeks course starts on February 8th 2017. It is about using journey maps in designing healthcare innovations. In the 3d week I will zoom in on what ingredients can be used to create a journey and particularly on visualising emotions in  journey maps. You can register here